PRIVACY POLICY
Direct Solutions FZE (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring transparency in how we collect, use, and store your personal information. This Privacy Policy outlines our practices concerning personal data collected through our website, www.directsolutionsfze.com, in compliance with applicable UAE regulations and international best practices.
By using this website, you consent to the terms described in this policy.
What Information We Collect
We may collect the following categories of personal data:
- Contact Information: Name, email address, phone number, and company name (when provided through website forms).
- Technical Data: IP address, browser type and version, time zone settings, operating system, and website usage details.
- Usage Data: Information about how you interact with the website, such as pages visited, time spent on the site, and click behaviours.
We do not collect sensitive personal data (e.g., financial details, health data) unless explicitly required and provided with your consent.
How We Collect Information
We collect personal data in the following ways:
- Direct Interactions: When you submit your details through contact forms, subscribe to newsletters, or correspond with us.
- Automated Means: Through cookies, analytics tools, and server logs as you navigate the website. This includes technical and usage data.
For details on the use of cookies, please refer to our Cookie Policy.
Why We Collect and Use Your Data
We collect personal data to:
- Respond to your enquiries and provide requested information.
- Improve the functionality, security, and performance of our website.
- Monitor user engagement and analyse trends to enhance your experience.
- Fulfil legal and regulatory obligations.
We process personal data based on:
- Your consent when voluntarily submitting information.
- Legitimate interest to improve our website and protect its security.
How We Protect Your Data
We take data security seriously and have implemented technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:
- SSL Encryption: Ensuring secure data transmission over the internet.
- Access Restrictions: Limiting access to authorised personnel only.
- Regular Audits: Periodic reviews of our systems to identify and address vulnerabilities.
While we strive to protect your data, no system can guarantee complete security. We encourage you to exercise caution when sharing information online.
Data Storage and Retention
Your personal data is stored securely on servers within the UAE or other locations that meet applicable data protection standards.
We retain your personal data only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy.
- Comply with legal, regulatory, or contractual obligations.
Once data is no longer needed, it will be securely deleted or anonymised.
Sharing Your Data
We do not sell or trade your personal data. However, we may share it with trusted third parties in the following circumstances:
- Service Providers: To help us manage our website, process data, or provide related services.
- Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
All third-party providers are contractually obligated to process your data securely and in accordance with applicable laws.
Your Rights
Under applicable data protection regulations, you may have the right to:
- Access Your Data: Request information about the personal data we hold about you and how it is used.
- Correct Inaccuracies: Request correction of any incomplete or inaccurate personal data.
- Request Deletion: Where appropriate, request the deletion of your personal data, subject to legal, regulatory, or operational requirements.
- Object to Processing: Object to specific uses of your personal data, such as direct marketing.
- Withdraw Consent: Revoke consent at any time for data processing based on your prior consent.
To exercise any of these rights, please contact us using the information provided at the bottom of this policy.
International Data Transfers
If personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place to protect your data in line with applicable laws.
Updates to This Privacy Policy
Direct Solutions reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Updated versions will be published on this page, and we encourage you to review the policy periodically.
Complaints and Disputes
If you have concerns or complaints regarding the handling of your personal data, please contact us first so we can address the issue. Should you feel that your complaint has not been resolved, you may seek advice or assistance from the UAE Data Office, the relevant data protection authority in the UAE.
Final Notes
Your trust is important to us. Direct Solutions is dedicated to respecting your privacy and ensuring the security of your data. For any further questions or clarifications, please do not hesitate to contact us.
Contact Us
For any questions, clarifications, or concerns about
this Privacy Policy, please reach out to us
at:
Direct Solutions FZE
Email:
contact@directsolutionsfze.com
